Customer service

At the bottom of your shopping cart or at the top of the checkout, you will find a field where you can enter a coupon code or gift card code. Enter your coupon or gift card code and then click "Apply" to deduct the coupon amount from the total amount of your order. If the amount exceeds the total amount of your order, the balance will remain on the coupon code to be used on future orders.

If for any reason you are not satisfied with the item you purchased, you can return the item to us within 14 days of receiving it. Please note that you must meet the following conditions to be eligible to return the item:

• The item or product has not been used. It is allowed to hold the item in your hand.
• The article is still in a new state, i.e.dat no damage has been done to the article after the arrival of the article.
• The item must have all original labels, stickers and packaging. (As much as possible).

When the returned items have arrived at our customer service and when the items are in good condition, we will refund the full price of the item based on the time you purchased it. Refunds will be made by bank transfer, credit card, or PayPal, depending on how you purchased the now returned item. You will receive an email notification when your refund ticket is processed. Always include proof of purchase or a copy of proof of purchase when returning items.

If for any reason you prefer to return the item for another item, please order the desired item in advance on our webshop. This is to prevent problems when the item is not in stock or when the item is no longer offered in our store.

You will receive your tracking number(s) by email. This email is usually delivered to your inbox within 36 hours and then means that your order has left the warehouse. If you haven't received one, please check your spam filter and contact us via support@bunker501.nl.

Orders placed before 16:00 (UTC+1) are generally shipped within 2 business days. Exceptions to this are weekends and national holidays. If for any reason we are unable to process your order in the normal way, we will contact you as soon as possible.